Four Emerging B2B Brand-Building Technologies
From BtoBonline.com : In the report, “Emerging Technologies B2B CMOs Should Watch in 2011,” Forrester analyst Jeff Ernst recommended CMOs explore online content curation to bolster thought leadership; listening platforms to gauge customer sentiment; brand advocate platforms for spurring word-of-mouth; and appointment scheduling applications to engage potential customers who are ready to buy. Even though only the third item is identified with branding, I believe all four of these tactics can be part of a comprehensive strategy for brand leadership in the online and social media spaces. Especially interesting is the last entry – appointment scheduling apps – as it gives prospects a significant feeling of control over the sales process. This alleviates some of the friction that naturally results when a sales call is received at an inopportune time. Even if the prospect may be interested in the product or service, poor timing of such a call can not only negate the sa...